Electronic applications of citizens of the Republic of Belarus, foreign citizens and stateless persons located on the territory of the Republic of Belarus, including individual entrepreneurs (hereinafter - citizens), legal entities, as well as their representatives, are sent by applicants and considered by the institution "Main Information and Analytical Center Ministry of Education of the Republic of Belarus "within the competence in accordance with the requirements ЗLaw of the Republic of Belarus of July 18, 2011 "On Appeals of Citizens and Legal Entities"(hereinafter - the Law "On Appeals of Citizens and Legal Entities").

Electronic communication must comply with the following requirements:

• be presented in Belarusian or Russian;
• contain the name and (or) address of the organization or position of the person to whom the appeal is sent (with the exception of requests sent by filling out the screen form below);
• for applicants-individuals (citizens) - contain a surname, own name, patronymic (if any) or initials, address of the place of residence (place of stay);
• for applicants-legal entities - contain the full name of the legal entity, its location, last name, first name, middle name (if any) or the initials of the head or the person authorized to sign the application in the prescribed manner;
• contain the applicant’s email address;
• be accompanied by electronic copies of documents confirming the credentials of the applicant’s representative (attached to electronic communications submitted by the applicant’s representatives).

Documents on the results of the previous consideration of the appeals and other documents and (or) information necessary to resolve the issues set forth in the appeals are also attached to the appeal.

Electronic communications received at the institution “Main Information and Analytical Center of the Ministry of Education of the Republic of Belarus” are considered no later than fifteen days, and requiring additional study and verification no later than one month.

If the solution of the issues set forth in the appeals requires the performance of certain actions (performance of work, provision of services), receipt of information from a foreign state within a period exceeding a month, the applicants no later than one month from the day following the day of receipt of appeals, A written notice is sent on the reasons for exceeding the monthly period and the timing of such actions (work, services) or the timing of the consideration of appeals on the merits.

Responses to electronic communications are sent to the email address of the applicant indicated in the electronic communication. Written responses to electronic communications are sent in cases established by the Law "On appeals of citizens and legal entities" (part two of paragraph 5 of Article 25).

The applicant shall have the right to withdraw his appeal before considering it on the merits by submitting the corresponding written application or sending the application in electronic form in the same way that the electronic appeal was sent.

Electronic communications may be left without consideration in the following cases:

• appeal does not meet the above requirements;
• the text of the appeal is not readable;
• the appeal contains obscene or offensive words or phrases;
• the appeal is subject to consideration in accordance with the legislation on constitutional legal proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation determining the administrative procedure, legislation on administrative procedures or in accordance with legislative acts, a different procedure for filing and consideration is established such treatment;
• the appeal contains questions that are not within the competence of the institution “Main Information and Analytical Center of the Ministry of Education of the Republic of Belarus";
• Missed deadline for complaint;
• a repeated appeal is filed if it has already been examined on the merits and it does not contain new circumstances relevant to the consideration of the merits;
• correspondence has been terminated with the applicant.

Anonymous appeals, that is, appeals by applicants that do not indicate the family name, first name, patronymic (if any) or the initials of the citizen or the address of his place of residence (place of stay) or the name of the legal entity (full or abbreviated) or his location, or these data do not correspond to reality, are not subject to consideration if they do not contain information about a crime being prepared, committed or committed.

An electronic appeal may be submitted by filling out the screen form below or by sending to the email address info@giac.by .

A response to an appeal or a decision to leave an appeal without consideration on the merits can be appealed to the Ministry of Education of the Republic of Belarus in the manner prescribed by the Law “On Appeals of Citizens and Legal Entities”.

You can submit an electronic appeal to the Ministry of Education of the Republic of Belarus by clicking on the following the link

Contact form: